Modified on 30/09/2024
ARTICLE 1: PURPOSE
These General Terms and Conditions of Sale (GTC) and Terms and Conditions of Use (TCU) establish the rights and responsibilities of FOCUS TESTING LTD, hereinafter referred to as “the company,” and its customers, in the context of the online sale of international training courses through its website.
ARTICLE 2: PURCHASE CONDITIONS
Customers must be at least 18 years old and have the legal capacity to make purchases of training courses, or obtain the consent of a legal guardian if they are minors.
When placing their order, customers must provide accurate and complete information via the form available on the company’s website. This includes all necessary identification information for order processing.
The accuracy of the information provided is the responsibility of the customer. The company reserves the right to request verification of identity, eligibility, and provided information if necessary.
ARTICLE 3: PRICING
3.1 Currency used:
The rates displayed on the digital portal of the company are expressed in the user’s local currency. FOCUS TESTING LTD relies on an independent currency conversion tool.
All transactions are received in US dollars (USD), as a result, we are unable to guarantee the absence of potential additional bank charges billed to the customer.
It is the responsibility of the customer, if they wish, to take the initiative to contact the company in order to verify the amount in US dollars (USD) prior to any product purchase.
3.2 Payment methods:
Training payments can be made by credit card or via Paypal. Customers also have the option to pay in installments. By choosing a payment method, the customer authorizes the use of it to settle their order.
The company reserves the right to modify the prices of its trainings at any time. However, the rates applied will be those in effect at the time of the customer’s order.
In case of lack of payment authorization or non-receipt of payment, the company reserves the right to suspend the processing and delivery of the order. Additionally, the company may refuse to fulfill an order if the customer has unpaid invoices or is involved in a payment dispute.
3.3 Transaction confirmation:
The customer will receive a payment confirmation including the details of their purchase and the total amount including taxes.
The company’s digital records will be used as proof of communications, orders, and payments made. Orders and invoices are stored securely and can be consulted as evidence.
ARTICLE 4: DELIVERY
The training will be made available to the client once payment has been made. An email containing the links and necessary information to access the purchased training will be sent to the client.
The training materials will be downloadable by the client, allowing them to have lifetime access to the training. The company accepts no responsibility for any loss of these documents or loss of access codes to the personal space preventing access to the training.
Other items, such as training completion certificates, will be made available in their personal space.
ARTICLE 5: RIGHT OF WITHDRAWAL AND REFUNDS
5.1 Withdrawal Period
Customers have a withdrawal period of 30 days from the date of purchase to cancel their order. Beyond this period, the right of withdrawal will no longer be applicable.
The request for withdrawal must be clearly stated to the customer service, either via the contact form available on the website or by email to [email protected].
5.2 Refund
Refunds requests must be addressed to the customer service and will be processed by them. Refunds will be made using the original payment method.
The company declines all responsibility in case of banking delays. Customers should take these potential delays into account when waiting for a refund.
The refund policy aims to ensure the integrity and fairness of the training.
Refunds will not be accepted in the following cases:
- As soon as the customer has finished 50% of training,
- If the customer has received their training completion certificate,
- If the refund request is made after the 30-day withdrawal period,
- If the customer has requested a change of training or modification of their order.
ARTICLE 6: RESPONSIBILITIES
6.1 Responsibility of FOCUS TESTING LTD
FOCUS TESTING LTD undertakes to provide the training courses and their content as soon as the client has made the purchase. In the event of impossibility to provide the service due to power cuts, Internet connection problems or any other event beyond its control, FOCUS TESTING LTD cannot be held responsible.
FOCUS TESTING LTD reserves the right to perform maintenance on its website. In this case, FOCUS TESTING LTD undertakes to inform the client as soon as possible and to minimize the duration of the maintenance.
6.2 Responsibility of the Client:
FOCUS TESTING LTD Focus provides the client with the courses and their content following the purchase. It is the responsibility of the client to understand and use these courses appropriately.
The courses offered by FOCUS TESTING LTD are intended for personal use only. The client is not authorized to distribute or share the courses in their entirety or in part. Any modification, sharing, translation or other action of this kind, in whole or in part, for purposes other than personal use is strictly prohibited.
When issuing the certificate of completion, the client is responsible for the use of the knowledge acquired through the training.
In the event of maintenance on the FOCUS TESTING LTD website (see Article 6.1), the client undertakes not to claim any compensation or refund.
ARTICLE 7: LIMITATION OF LIABILITY FOR COURSE APPLICATION
FOCUS TESTING LTD offers online training for educational purposes only. The company is not responsible for the direct application of the knowledge acquired by clients from these courses. When acting as practitioner coaches, clients are responsible for their actions, decisions, and treatments with regard to their patients or clients.
Clients agree to indemnify and hold FOCUS TESTING LTD harmless from any claims, liabilities, damages, or expenses arising from the misuse or faulty practice of the knowledge, techniques, or information acquired from FOCUS TESTING LTD courses. FOCUS TESTING LTD disclaims any liability for errors, injuries, or consequences resulting from the application of course material in a clinical or coaching context.
Clients must ensure that their practice and the application of course content comply with professional standards and local regulations. The courses offered by FOCUS TESTING LTD do not replace the requirements for certification or professional licensing in the field of coaching or alternative medicine.
ARTICLE 8: LEGAL WARRANTY
FOCUS TESTING LTD guarantees the conformity of the product with the contract, subject to any legal warranty claims.
ARTICLE 9: INTELLECTUAL PROPERTY
FOCUS TESTING LTD owns the rights to use the content of the website, including text, graphics, logos, sounds, and software. Any reproduction or modification of the elements of the website is prohibited without authorization.
ARTICLE 10: PROTECTION OF PERSONAL DATA
The customer’s personal information (email address, name, etc.) will be used exclusively by FOCUS TESTING LTD and will not be transmitted to any third-party organization. The customer has the option to request the deletion of this information, however, they are aware that this will result in the permanent deletion of their access to their personal space.
ARTICLE 11: INTERNATIONAL SALES
FOCUS TESTING LTD offers its courses for sale worldwide. It is the responsibility of the customer to ensure that the obtained certification is recognized and valid in their country of residence or the country where they intend to use this certification. FOCUS TESTING LTD is not responsible for the applicability or recognition of its certifications outside the jurisdiction in which it operates and cannot guarantee the acceptance of certifications on a global scale. Customers are advised to perform the necessary checks to confirm that the chosen course meets the necessary standards and recognition requirements for their professional or personal needs in their specific location.
ARTICLE 12: MODIFICATION OF TERMS AND CONDITIONS
The company reserves the right to modify these General Terms and Conditions of Sale and Use at any time. The changes made will be effective upon their publication on the company’s website. Customers will be informed of any changes through a notification on the website or by email. It is the customer’s responsibility to regularly consult the terms and conditions to be aware of any possible modifications.
ARTICLE 13: PARTIAL NULLITY
If a clause in these terms and conditions is declared null, illegal, or unenforceable, it will not affect the validity or enforceability of the other clauses.
ARTICLE 14: APPLICABLE LAW AND DISPUTES
These General Terms and Conditions of Sale and Use are governed by the laws in force in the country where the company is established. In the event of a dispute between the company and the customer, an amicable solution will be sought as a priority. In the absence of an amicable agreement, the dispute may be submitted to the competent courts of the place where the company is established.
ARTICLE 15 : SUBSCRIPTIONS AND CANCELLATIONS
15.1 Subscription :
Certain services on the website are offered on a subscription basis. By subscribing, customers agree to recurring billing, with charges made according to the chosen payment method.
15.2 Cancellation :
Customers can cancel their subscription at any time by accessing their account on the “/my-account” page or by sending an email to [email protected]. For monthly subscriptions, the cancellation will take effect at the end of the current billing cycle.
15.3 Annual Pass Refunds :
You can request a refund for the annual pass. However, each started course will be deducted from your refund request at a fixed price of 49 USD per course. In case of a billing dispute, customers can contact customer service.
15.4 Monthly Pass Refund :
The Monthly Pass offers immediate access to all the courses offered on the website. Because of this immediate accessibility, no refunds will be made for the Monthly Pass. If you wish to stop your subscription, please refer to article 15.2 to know the cancellation procedure.
ARTICLE 16: Non-refundable WorkBooks
1. The Customer expressly acknowledges and agrees that all WorkBooks sold on our Website are non-tangible digital content, transmitted digitally and immediately downloadable after purchase.
2. Due to the inherent nature of these products, which are digital and accessible upon purchase, all WorkBook purchases are considered as “firm sales”. This means that, except as otherwise specifically provided by applicable law or other provision stipulated in these terms, they are not eligible for refund or exchange once the purchase has been made.
3. Therefore, by accepting these terms and conditions of sale, the Customer acknowledges having been duly informed of this exception to the right of withdrawal and consequently accepts it.
4. If the Customer has questions or concerns about the product he is about to purchase, he has the possibility and full responsibility to contact our customer service for clarification before making his purchase.
5. Finally, we remind that under no circumstances can the technical problems encountered by the user relating to format compatibility, download time, file loss or others engage the responsibility of our company.
