TERMS AND CONDITIONS (T&C)
Last updated: 09/10/2025
## ARTICLE 1: PURPOSE
These Terms and Conditions of Sale (T&C) and Terms of Use (ToU) govern the rights and responsibilities of FOCUS TESTING LTD, hereinafter referred to as “the company”, and its customers, in the context of the online sale of international training courses via its website.
## ARTICLE 2: PURCHASE CONDITIONS
Customers must be at least 18 years old and possess legal capacity to purchase training courses, or obtain consent from a legal guardian if they are minors.
When placing their order, customers must provide accurate and complete information via the form available on the company’s website. This information includes all identification details necessary for order processing.
The customer is responsible for the accuracy of the information provided. The company reserves the right to request verification of identity, eligibility, and information provided if necessary.
## ARTICLE 3: PRICING
### 3.1 Device used:
Prices displayed on the company’s digital portal are expressed in the user’s local currency. FOCUS TESTING LTD uses an independent currency conversion tool.
All transactions are received in US dollars (USD), therefore, we cannot guarantee the absence of additional banking fees charged to the customer.
It is the customer’s responsibility, if desired, to take the initiative to contact the company to verify the amount in US dollars (USD) before any product purchase.
### 3.2 Payment methods:
Training can be paid for by credit card or via PayPal. Customers also have the option to pay in installments. By selecting a payment method, the customer authorizes its use to settle their order.
The company reserves the right to modify the prices of its training courses at any time. However, the prices applied will be those in effect at the time of the customer’s order.
In case of payment authorization failure or non-receipt of payment, the company reserves the right to suspend order processing and delivery. Additionally, the company may refuse to honor an order if the customer has unpaid invoices or is involved in a payment dispute.
### 3.3 Transaction confirmation:
The customer will receive a payment confirmation including details of their purchase and the total amount including taxes.
The company’s digital archives will serve as proof of communications, orders, and payments made. Orders and invoices are stored securely and can be consulted as evidence.
## ARTICLE 4: DELIVERY
The training will be made available to the customer once payment has been made. An email containing the links and necessary information to access the purchased training will be sent to the customer.
Training materials may be downloaded by the customer, allowing them to use them. The company declines all responsibility in case of loss of these documents or loss of access codes to the personal space including access to the training.
Other elements, such as completion certificates, will be made available in their personal space.
## ARTICLE 5: RIGHT OF WITHDRAWAL AND REFUNDS
### General conditions applicable to all refunds:
No refund will be issued for accounts that violate our terms of use or are deemed inappropriate by Certified Excellence.
In case of abuse or misuse of this policy, Certified Excellence reserves the right to permanently suspend your account and refuse any future access to our services, without financial compensation.
To initiate a refund request, please contact our customer service via the contact form available on our website or by email at [email protected].
Any approved refund will be credited to the payment method used during the initial purchase. If this method is no longer available (expired card, closed account, etc.), Certified Excellence will not be required to offer an alternative solution.
Voluntary deletion of your account results in the cancellation of any right to refund, regardless of the situation.
As our transactions are conducted in US dollars (USD), the refunded amount may vary slightly from the initial payment due to exchange rate fluctuations or banking fees applied by your financial institution. The company declines all responsibility in case of banking delays.
The company declines all responsibility in case of banking delays. Customers must take these potential delays into account when expecting a refund.
The refund policy aims to ensure the integrity and fairness of the training.
### 5.1 Withdrawal period:
Customers have a withdrawal period of 30 days from the date of purchase to cancel their order. After this period, the right of withdrawal will no longer apply.
The withdrawal request must be clearly formulated to customer service, either via the contact form available on the site, or by email at [email protected].
**Legal right of withdrawal (for residents of the EU, UK, and concerned countries):**
If you are a resident of the European Union, the United Kingdom, or a country whose legislation provides for a right of withdrawal, you have 14 calendar days from subscription (or according to your country’s legal period) to cancel your purchase and obtain a refund, without justification.
This right becomes void as soon as you begin to access the digital content, as you thereby explicitly accept the immediate start of the service and waive your right of withdrawal.
For Premium subscriptions or free trials, the legal period begins on the day of activation. For example, for a 30-day trial in a country applying a 14-day right of withdrawal, this period begins from the first day of the trial. After this 14-day period, even if the trial continues, you can no longer request a refund after the first charge. However, you can cancel your subscription before the end of the trial to avoid any billing.
### 5.2 Refund of an individual course:
If the content of a course does not meet your expectations, you have 30 calendar days after purchase to request a full refund. Your access to the course will then be removed. After this period, no request will be accepted.
Refunds will not be accepted in the following cases:
– Once you have completed 50% or more of the course
– If you have obtained your completion certificate
– If the request is made after the 30-day withdrawal period
– If you have requested a course change or order modification
### 5.3 Refund of unlimited access offer (Full Pack):
After purchasing an individual training course, you have the option to purchase access to +110 training courses for only $97. This special offer, which is an additional benefit for our customers who have already invested in a specific training course, is also non-refundable. By acquiring this pass, you benefit from maximum flexibility to explore our entire catalog at your own pace.
Please note that the initial purchase of an individual training course is a prerequisite to obtain unlimited access and is independent of this additional purchase. The purchase of unlimited access does not in any way allow retroactive refund of individual training courses already purchased. Therefore, any refund request based on subsequent subscription to the unlimited access offer cannot be satisfied.
### 5.4 Workbooks
All workbooks sold on our site are intangible digital content, transmitted digitally and immediately downloadable after purchase.
Due to the very nature of these products, digital and accessible from purchase, all sales of Workbooks are considered “final sales”. They cannot be refunded or exchanged once the purchase is finalized, unless expressly provided otherwise by applicable law.
We invite you to contact our customer service for any clarification before proceeding with your purchase.
We remind you that under no circumstances can our company be held responsible for technical problems encountered by the user related to format compatibility, download time, file loss, or other problems.
## ARTICLE 15: SUBSCRIPTION CANCELLATIONS AND REFUNDS
### 15.1 Subscription:
Certain services on the website are offered on a subscription basis. By subscribing, customers accept recurring billing, charged according to the chosen payment method.
### 15.2 Cancellation:
Customers can cancel their subscription at any time by accessing their account on the “My Account” page or by sending an email to [email protected]. For monthly subscriptions, cancellation will take effect at the end of the current billing cycle.
### 15.3 Monthly subscription:
The Monthly Pass offers immediate access to all courses available on the site. Due to this immediate access, no refund will be made if you have accessed the content of one or more courses OR if the legal deadline has passed.
**Refund and cancellation of monthly pass:**
You can cancel your Monthly Pass at any time by accessing your account in the “My Account” section or by sending an email to [email protected]. Cancellation will take effect at the end of the current billing cycle. You will retain all your access until that date.
– Cancellation before the next charge avoids any new payment
– If the charge has already been processed, no refund is possible
– Automatic renewals are non-refundable, so remember to cancel well in advance if you wish to end your subscription.
### 15.4 Annual subscription (PLUS annual subscription):
The Annual Pass offers immediate access to all courses available on the site. Due to this immediate access, no refund will be made if you have accessed the content of one or more courses OR if the legal deadline has passed.
**Refund and cancellation of annual pass:**
You can cancel your Annual Pass at any time by accessing your account in the “My Account” section or by sending an email to [email protected]. Cancellation will take effect at the end of the current billing cycle. You will retain all your access until that date.
– Cancellation before the next charge avoids any new payment
– Cancellation of this offer during the trial period automatically results in withdrawal of subscription access.
– If the charge has already been processed, no refund is possible
– Automatic renewals are non-refundable, so remember to cancel well in advance if you wish to end your subscription.
### 15.5 Free trial periods (if applicable)
**Cancellation during trial period**
If you benefit from a free trial, you can cancel it at any time before its end via your account.
– Cancellation before the end of the trial prevents any billing
– Without cancellation, the first payment will be automatically charged at the end of the trial, without possibility of refund, even in the absence of use
Please note that the initial purchase of a training course is a prerequisite to obtain access to our subscriptions.
Cancellation of a subscription does not in any way allow a refund of this initial purchase. Therefore, any refund request for the initial training (related to a classic purchase or the $0.99 USD offer) cannot be satisfied.
## ARTICLE 6: RESPONSIBILITIES
### 6.1 Responsibility of FOCUS TESTING LTD.
FOCUS TESTING LTD commits to providing the training and its content upon purchase. If it is impossible to provide the service due to power outages, Internet connection problems, or any other event beyond its control, FOCUS TESTING LTD cannot be held responsible.
FOCUS TESTING LTD reserves the right to perform maintenance on its website. In such cases, FOCUS TESTING LTD commits to informing the customer as soon as possible and to minimizing the duration of maintenance.
### 6.2 Customer responsibility:
FOCUS TESTING LTD provides courses and their content to the customer after purchase. It is the customer’s responsibility to understand and use these courses appropriately.
The courses offered by FOCUS TESTING LTD are intended for personal use only. The customer is not authorized to distribute or share the courses, in whole or in part. Any modification, sharing, translation, or other such action, in whole or in part, for purposes other than personal is strictly prohibited.
When issuing the completion certificate, the customer is responsible for the use of knowledge acquired during the training.
In case of maintenance on the FOCUS TESTING LTD site (see article 6.1), the customer agrees not to claim any compensation or refund.
## ARTICLE 7: LIMITATION OF LIABILITY FOR COURSE APPLICATION
FOCUS TESTING LTD offers online training for educational purposes only. The company is not responsible for the direct application of knowledge acquired by customers during these training courses. As practicing coaches, customers are responsible for their actions, decisions, and treatments towards their patients.
Customers agree to indemnify and hold FOCUS TESTING LTD harmless from any claim, liability, damage, or expense resulting from misuse or misapplication of knowledge, techniques, or information acquired during FOCUS TESTING LTD training courses. FOCUS TESTING LTD declines all responsibility for errors, injuries, or consequences resulting from the application of course content in a clinical or coaching context.
Customers must ensure that their practice and application of course content comply with professional standards and local regulations. The courses offered by FOCUS TESTING LTD do not replace professional certification or accreditation requirements in the fields of coaching or alternative medicine.
## ARTICLE 8: LEGAL WARRANTY
FOCUS TESTING LTD guarantees that the product conforms to the contract, subject to any claim within the framework of the legal warranty.
## ARTICLE 9: INTELLECTUAL PROPERTY
FOCUS TESTING LTD holds the rights to use the website content, including texts, graphic elements, logos, sounds, and software. Any reproduction or modification of site elements is prohibited without authorization.
## ARTICLE 10: PERSONAL DATA PROTECTION
The customer’s personal information (email address, name, etc.) will be used exclusively by FOCUS TESTING LTD and will not be transmitted to third parties. The customer has the option to request deletion of this information, but is aware that this will result in permanent deletion of their access to their personal space.
## ARTICLE 11: INTERNATIONAL SALES
FOCUS TESTING LTD offers its training courses for sale worldwide. It is the customer’s responsibility to ensure that the certification obtained is recognized and valid in their country of residence or in the country where they wish to use it. FOCUS TESTING LTD is not responsible for the applicability or recognition of its certifications outside the jurisdiction where it operates and cannot guarantee their worldwide acceptance. Customers are advised to conduct the necessary verifications to confirm that the chosen training meets the standards and recognition requirements necessary for their professional or personal needs in their region.
## ARTICLE 12: MODIFICATION OF TERMS AND CONDITIONS OF SALE
The company reserves the right to modify these Terms and Conditions of Sale and Use at any time. Modifications will take effect upon their publication on the company’s website. Customers will be informed of any changes by notification on the website or by email. It is the customer’s responsibility to regularly check the conditions to be aware of any changes.
## ARTICLE 13: PARTIAL INVALIDITY
If a provision of these conditions is declared null, illegal, or unenforceable, this will not affect the validity or enforceability of other clauses.
## ARTICLE 14: APPLICABLE LAW AND DISPUTES
These Terms and Conditions of Sale and Use are governed by the law in force in the country where the company is established. In case of dispute between the company and the customer, an amicable solution will first be sought. If no amicable agreement can be reached, the dispute may be submitted to the competent courts of the place where the company is established.
## ARTICLE 15: ACCEPTABLE CONDUCT CLAUSE AND RIGHT TO REFUSE SERVICE
In order to maintain a safe and respectful environment for all our customers and staff, Focus Testing LTD reserves the right to refuse or restrict service to any customer whose behavior is deemed inappropriate, disruptive, or aggressive. If a customer continues to behave aggressively or insistently after all necessary information has been provided and all reasonable resolution attempts have been exhausted, Focus Testing LTD may decide to ban them from using our services, at its discretion. This decision is taken very seriously and is only used as a last resort.
We are committed to providing excellent service to all our customers, but we must also protect the safety and well-being of our staff and customers. Additionally, Focus Testing LTD reserves the right to refund customers at its discretion, in accordance with our refund terms and conditions published in section 5.2. Any refund will be reviewed and processed to ensure customer satisfaction, in accordance with our fair internal standards and procedures.
